Frequently Asked Questions

The easiest way is to WhatsApp us at +91 84749 82298. You can also call during OPD hours: 9:30 AM–1:30 PM and 5:00 PM–8:30 PM, 7 days a week.

OPD is available Monday to Sunday, 9:30 AM–1:30 PM and 5:00 PM–8:30 PM. Emergency services are available 24 hours a day, 365 days a year.

Yes, walk-ins are welcome during OPD hours. However, to reduce waiting time, we recommend booking a slot via WhatsApp in advance.

Yes. Helix Hospital is empanelled under Ayushman Bharat PM-JAY. Eligible beneficiaries can avail cashless treatment for covered procedures.

We accept all major TPA (Third-Party Administrator) insurance providers and are empanelled under Ayushman Bharat. For a specific insurer query, WhatsApp us or email info@helixhospital.in.

Consultation fees vary by speciality. We keep costs transparent and affordable. For current fee details, WhatsApp us. Cashless insurance is available for empanelled insurers.

Yes. Dr. Prateek Gandhi completed his MD in Internal Medicine from AIIMS New Delhi — India's premier medical institution. He specialises in non-surgical pain management, internal medicine, and geriatric care.

Dr. Yachna Rana Gandhi is a Gold Medalist MD in Obstetrics & Gynaecology and MBBS from Government Medical College, Jalaun, UP. She has performed over 1,000 caesarean deliveries with a 99% success rate in high-risk pregnancies.

Non-surgical pain management treats chronic pain — spine, joints, nerves, fibromyalgia — without surgery, using interventional procedures, medication management, physiotherapy, and lifestyle modification. This speciality is unique to Saharanpur and is led by Dr. Prateek Gandhi (MD, AIIMS Delhi).

Yes. Helix Hospital has an advanced NICU (Neonatal Intensive Care Unit) for premature and high-risk newborns, managed under the Mother & Child care program led by Dr. Yachna Rana Gandhi.

Yes. Dr. Yachna Rana Gandhi treats PCOD, PCOS, irregular periods, and other gynaecological conditions with personalised care. Book via WhatsApp.

Yes. We offer advanced laparoscopic (minimally invasive) surgery for abdominal and gynaecological conditions. Benefits include smaller incisions, faster recovery, and reduced hospital stay.

Yes. Our Emergency Department operates 24 hours a day, 365 days a year. Call or WhatsApp +91 84749 82298 to reach our on-call team immediately.

Yes. We have a dedicated Senior & Palliative Care programme led by Dr. Prateek Gandhi, including geriatric assessments, chronic disease management, fall prevention, palliative support, and home care coordination.

ABHA (Ayushman Bharat Health Account) is your unique digital health ID under India's Ayushman Bharat Digital Mission (ABDM). It securely stores your health records. Helix Hospital is ABDM-compliant and can help you create or link your ABHA ID during your visit.

Yes. We are fully ABDM-compliant and follow all data privacy guidelines under the Digital Information Security in Healthcare Act (DISHA) framework. Your health data is never shared without your consent.